From automotive to consumer products, from manufacturing to the service industry, from global organizations to sole proprietor start-ups, Accelerated Profit Solutions has proven the ability to unleash genius by asking new questions and looking for new answers and accepting a path built with fact. As you can see, the solutions are simple, but not simplistic.
Innovative ideas, solutions and areas of opportunity may be hidden by a lack of a known solution, a barrier in the way - physical or mental, or a question that has never been asked. Use of our own methodologies combined with traditional tools points out questions in a structured manner so that no great idea is left unfound, no risk left unaccounted, or no opportunity left unidentified.
Industry accepted rules of thumb is what stood in the way of the contact center manager's genius. By creating new rules and in an unheard of solution, throwing industry standards out the window, service level immediately climbed from the mid-60's to a sustainable 80%, leading to industry awards. Suddenly instead of working 10-12 hour days, the task of managing service level fell to a few hours a day - and much relief from an exhausted, stressed team.
When exchange rates flipped from favoring US to Canadian currency, getting paid in American dollars but Canadian dollars to employees suddenly became a problem. An exchange gap was created as the dollar coming in couldn't match the dollar going out - a problem easy to dismiss as being too large, too out of control of this small manufacturer. By accepting the problem, and delving into it, a solution was created to convert Canadian accounts in a similar situation from Canadian to American, helping buffer suppliers from fluctuating exchange rates in the process. No longer was revenue lost in exchanging dollars.
What's This For?
To drill or punch? The purpose of the hole was not relevant to the automotive experts who knew the process decision would have no effect on the product, who were following management directions, the question to the purpose had not been raised or answered. The hole, initially required, was no longer and could simply be eliminated. The solution was not over until the reason why this information had not already been known was answered and fixed.
Many more examples can be provided, but in protection of our clients and confidentiality, they are not posted here. These three example illustrate the three characteristic differences of our company and methodology: to find the right problems, to discover real solutions, and to break through the invisible barriers to find real success.
Industry accepted rules of thumb is what stood in the way of the contact center manager's genius. By creating new rules and in an unheard of solution, throwing industry standards out the window, service level immediately climbed from the mid-60's to a sustainable 80%, leading to industry awards. Suddenly instead of working 10-12 hour days, the task of managing service level fell to a few hours a day - and much relief from an exhausted, stressed team.
When exchange rates flipped from favoring US to Canadian currency, getting paid in American dollars but Canadian dollars to employees suddenly became a problem. An exchange gap was created as the dollar coming in couldn't match the dollar going out - a problem easy to dismiss as being too large, too out of control of this small manufacturer. By accepting the problem, and delving into it, a solution was created to convert Canadian accounts in a similar situation from Canadian to American, helping buffer suppliers from fluctuating exchange rates in the process. No longer was revenue lost in exchanging dollars.
To drill or punch? The purpose of the hole was not relevant to the automotive experts who knew the process decision would have no effect on the product, who were following management directions, the question to the purpose had not been raised or answered. The hole, initially required, was no longer and could simply be eliminated. The solution was not over until the reason why this information had not already been known was answered and fixed.